About the Practice

Hampshire and Isle of Wight ICB
Omega House
112 Southampton Road
Eastleigh
SO50 5PB

Telephone: 0300 561 2561

https://www.hantsiow.icb.nhs.uk/

NHS England
South East Regional Team
Oakley Road
Southampton
SO16 4GX

Tel: 023 80296914
www.nhs.uk/services

Isle of Wight County Council
Customer Service Centre
County Hall, High Street
Newport, Isle of Wight
PO30 1UD

Tel: 01983 821000
https://www.iow.gov.uk/

To provide professional, accessible, high quality, comprehensive healthcare services that inspires confidence in our patients and our community.

How we demonstrate this:

• We maintain high standards of clinical care through regular training and adherence to current best practice guidelines.
• Our appointment systems (face-to-face, telephone, and online) offer accessible options for patients.
• We offer a wide range of services under one roof, from chronic disease management to mental health and preventive care.
• Feedback mechanisms, such as patient surveys and complaints processes, help us continuously improve and build trust.

Vision

1. We aim to provide the best possible outcomes for our patients in a safe and welcoming environment.

• We uphold a culture of safety, regularly auditing processes and addressing risks promptly.
• The reception and clinical environment are designed to be approachable, clean, and inclusive.
• Staff focus on patient outcomes by following evidence-based care plans and proactive monitoring.

2. Our doctors and staff are approachable, respectful and patient-centred

• We foster a culture of respect and open communication.
• Staff are trained in empathy, active listening, and cultural sensitivity.
• Decisions are made in collaboration with patients, respecting their preferences and autonomy.

3. We aim to be at the forefront of modern general practice, offering a wide range of services and facilities.

• We provide services like phlebotomy, minor surgery, contraception, chronic disease clinics, and health promotion.
• We regularly review service gaps and explore ways to expand our offerings.
• We participate in primary care networks (PCNs) to share resources and innovations.

4. We aim to use technology smartly to improve the efficiency and effectiveness of our administration, patient contact and clinical activity

• We use electronic prescribing, online appointment booking, and patient messaging systems.
• Staff are trained to use S1 (or other clinical systems) efficiently and accurately.
• We use analytics to monitor patient needs and manage workloads. 

5. We will continue to invest in our staff, diversifying and developing our skills and knowledge base to ensure that we have a highly skilled, resilient and adaptable workforce

• We support staff through CPD, mentoring, and appraisals.
• Staff take on extended roles (e.g. advanced nurse practitioners, care coordinators, practice assistance, physician assistants and social prescribers).
• We promote wellbeing and resilience through a supportive culture and flexible working where possible.

6. We aim to support the development through a greater understanding and treatment of disease through proactive engagement with research projects

• We participate in NHS or university-led research trials when possible.
• Patients are informed about opportunities to contribute to research.
• We collect and share anonymised data for quality improvement and academic study.

7. We will seek to collaborate and work in partnership to strengthen community links and respond to local, regional and national initiatives

• We work with social prescribers, local charities, and community health teams.
• We adapt services to meet the needs identified through health inequalities data.
• We align with national NHS strategies, such as improving access and tackling chronic disease.

At Argyll House, we are committed to providing safe, high-quality, and compassionate care to all our patients. This charter outlines what you can expect from us, and what we ask of you in return.

Our Responsibilities – What You Can Expect From Us

• Treat you with dignity, respect, and compassion at all times
• Provide safe, effective, and high-quality care
• Maintain confidentiality and protect your personal information
• Involve you in decisions about your treatment and care
• Provide clear information about your health and available services
• Offer fair and timely access to appropriate care
• Provide home visits for patients who are housebound or medically unable to attend the surgery, where a clinical need has been identified
• Promote equality, diversity, and inclusion in all that we do
• Listen to feedback, manage complaints fairly and confidentially, and continuously improve our services

Your Responsibilities – What We Ask From You

• Treat staff and other patients with respect and courtesy
• Provide accurate and complete information about your health
• Attend appointments on time or provide adequate notice if cancelling
• Follow agreed treatment plans or raise concerns promptly
• Use urgent and emergency services responsibly
• Keep your contact details up to date
• Take responsibility for your own health and wellbeing

At Argyll House, our work is guided by the six core values of the NHS Constitution. These values shape how we deliver care, support our staff, and serve our community.

1. Working Together for Patients

• We actively involve patients in their care and communicate honestly.
• We allocate time and attention to listen to patient concerns, not just symptoms.
• We share learning openly through significant event audits and team meetings to improve patient care.

2. Respect and Dignity

• Patients are always treated with dignity and compassion.
• We treat all patients and staff with consistency and respect, regardless of background.
• We celebrate staff diversity and promote equality in recruitment and service delivery.
• Interpretation services and accessible information are available for patients with additional needs.

3. Commitment to Quality of Care

• We follow NICE guidelines, GMC/NMC standards, and local clinical pathways.
• We reflect on practice through audits, peer review, and annual appraisals.
• We share information transparently during significant event reviews and learning meetings.

4. Compassion

• We ensure patients feel heard, valued, and supported.
• We communicate clinical decisions clearly and explain them fully.
• We promote a culture where both patients and staff feel safe and respected.

5. Improving Lives

• We trial new technologies such as AI triage, telehealth, and remote monitoring where appropriate.
• Regular team meetings encourage staff to suggest improvements.
• We embrace change and remain aligned with national policy and system-wide developments.

6. Everyone Counts

• We document clinical decisions clearly and maintain accurate records.
• Our complaints and feedback processes ensure everyone has a voice.
• We act openly and learn from feedback to continually improve our services.

A GP partnership is a collaborative arrangement where General Practitioners (GPs) come together to manage and operate a medical practice. This partnership model allows GPs to share responsibilities, resources, and expertise, ensuring the delivery of high-quality healthcare services to patients.

Key Features of GP Partnerships:

1. Shared Responsibilities: Partners work collectively to manage the practice, including clinical duties, administrative tasks, and financial management.
2. Collaborative Decision-Making: Decisions regarding the practice’s operations, patient care, and strategic direction are made jointly, ensuring a balanced approach that considers diverse perspectives.
3. Resource Sharing: By pooling resources, GP partnerships can offer a wider range of services and invest in better facilities and equipment, enhancing patient care.
4. Financial Management: Partners share the financial risks and rewards of running the practice, which can include managing budgets, expenses, and revenues.
5. Legal Structure: Most GP partnerships operate under a partnership agreement, which outlines the obligations, responsibilities, and rights of each partner. This agreement is crucial for ensuring smooth operations and resolving any disputes that may arise.
6. Flexibility and Support: Being part of a partnership provides GPs with support from their colleagues, allowing for flexible working arrangements and shared on-call duties.

Why Choose a GP Partnership?

GP partnerships offer a supportive and collaborative environment that benefits both practitioners and patients. By working together, partners can provide comprehensive care, improve practice efficiency, and maintain a sustainable healthcare service for the community.

For more information about our GP partnership and how we operate, please feel free to contact us directly.

Our Commitment to You:
We are committed to delivering exceptional healthcare services in a supportive and collaborative environment. Our team works closely to ensure that every patient receives personalised care tailored to their individual needs.