About the Practice

Hampshire and Isle of Wight ICB
Omega House
112 Southampton Road
Eastleigh
SO50 5PB

Telephone: 0300 561 2561

https://www.hantsiow.icb.nhs.uk/

NHS England
South East Regional Team
Oakley Road
Southampton
SO16 4GX

Tel: 023 80296914
www.nhs.uk/services

Isle of Wight County Council
Customer Service Centre
County Hall, High Street
Newport, Isle of Wight
PO30 1UD

Tel: 01983 821000
https://www.iow.gov.uk/

Patient Charter

Your Rights, Our Responsibilities, and How We Work Together

Our Mission
We are committed to to providing professional, accessible, high quality, comprehensive healthcare services that inspires confidence in our patients and our community.

How we demonstrate this:
· We maintain high standards of clinical care through regular training and adherence to current best practice guidelines.
· Our appointment systems (face-to-face, telephone, and online) offer accessible options for patients.
· We offer a wide range of services under one roof, from chronic disease management to mental health and preventive care.
· Feedback mechanisms, such as patient surveys and complaints processes, help us continuously improve and build trust.

Our Vision

We aim to provide the best possible outcomes for our patients in a safe and welcoming environment.
· We uphold a culture of safety, regularly auditing processes and addressing risks promptly.
· The reception and clinical environment are designed to be approachable, clean, and inclusive.
· Staff focus on patient outcomes by following evidence-based care plans and proactive monitoring.

Our doctors and staff are approachable, respectful and patient-centred
· We foster a culture of respect and open communication.
· Staff are trained in empathy, active listening, and cultural sensitivity.
· Decisions are made in collaboration with patients, respecting their preferences and autonomy.

We aim to be at the forefront of modern general practice, offering a wide range of services and facilities.
· We provide services like phlebotomy, minor surgery, contraception, chronic disease clinics, and health promotion.
· We regularly review service gaps and explore ways to expand our offerings.
· We participate in primary care networks (PCNs) to share resources and innovations.

We aim to use technology smartly to improve the efficiency and effectiveness of our administration, patient contact and clinical activity
· We use electronic prescribing, online appointment booking, and patient messaging systems.
· Staff are trained to use S1 (or other clinical systems) efficiently and accurately.
· We use analytics to monitor patient needs and manage workloads.

We will continue to invest in our staff, diversifying and developing our skills and knowledge base to ensure that we have a highly skilled, resilient and adaptable workforce
· We support staff through CPD, mentoring, and appraisals.
· Staff take on extended roles (e.g. advanced nurse practitioners, care coordinators, practice assistance, physician assistants and social prescribers).
· We promote wellbeing and resilience through a supportive culture and flexible working where possible.

We aim to support the development through a greater understanding and treatment of disease through proactive engagement with research projects
· We participate in NHS or university-led research trials when possible.
· Patients are informed about opportunities to contribute to research.
· We collect and share anonymised data for quality improvement and academic study.

We will seek to collaborate and work in partnership to strengthen community links and respond to local, regional and national initiatives
· We work with social prescribers, local charities, and community health teams.
· We adapt services to meet the needs identified through health inequalities data.
· We align with national NHS strategies, such as improving access and tackling chronic disease.

We are accountable:
· We document clinical decisions clearly and explain them to patients.
· We share information transparently during significant event audits and learning meetings.
· We actively involve patients in their care and communicate honestly.

We are fair:
· We treat all patients and staff with consistency and respect, regardless of background.
· We use interpretation services and accessible information for patients with additional needs.
· Our complaints and feedback processes ensure everyone has a voice.

We are professional:
· Staff engage in lifelong learning, with mandatory and elective training.
· We follow NICE guidelines, GMC/NMC standards, and local pathways.
· We reflect on practice through audits, peer review, and appraisals.

We are innovative:
· We trial new technologies, such as AI triage, telehealth, and remote monitoring.
· Regular team meetings encourage staff to suggest improvements.
· We embrace change and stay updated with policy and system-wide innovations.

We are caring:
· Patients are always treated with dignity and compassion.
· We allocate time and attention to listen to patient concerns, not just symptoms.
· We actively celebrate staff diversity and promote equality in recruitment and service delivery.

Published July 2025

A GP partnership is a collaborative arrangement where General Practitioners (GPs) come together to manage and operate a medical practice. This partnership model allows GPs to share responsibilities, resources, and expertise, ensuring the delivery of high-quality healthcare services to patients.

Key Features of GP Partnerships:

1. Shared Responsibilities: Partners work collectively to manage the practice, including clinical duties, administrative tasks, and financial management.
2. Collaborative Decision-Making: Decisions regarding the practice’s operations, patient care, and strategic direction are made jointly, ensuring a balanced approach that considers diverse perspectives.
3. Resource Sharing: By pooling resources, GP partnerships can offer a wider range of services and invest in better facilities and equipment, enhancing patient care.
4. Financial Management: Partners share the financial risks and rewards of running the practice, which can include managing budgets, expenses, and revenues.
5. Legal Structure: Most GP partnerships operate under a partnership agreement, which outlines the obligations, responsibilities, and rights of each partner. This agreement is crucial for ensuring smooth operations and resolving any disputes that may arise.
6. Flexibility and Support: Being part of a partnership provides GPs with support from their colleagues, allowing for flexible working arrangements and shared on-call duties.

Why Choose a GP Partnership?

GP partnerships offer a supportive and collaborative environment that benefits both practitioners and patients. By working together, partners can provide comprehensive care, improve practice efficiency, and maintain a sustainable healthcare service for the community.

For more information about our GP partnership and how we operate, please feel free to contact us directly.

Our Commitment to You:
We are committed to delivering exceptional healthcare services in a supportive and collaborative environment. Our team works closely to ensure that every patient receives personalised care tailored to their individual needs.