Appointments
Routine appointments
When booking an appointment, the receptionist will ask you questions about your symptoms, this is to ensure you are booked with the most appropriate person.
Our reception team are well trained and have lots of different appointments they can offer. To help you quickly and safely, they need to know who is best for you.
Sometimes, you will see a GP (doctor).
Other times, you might see a Physician associate, Nurse, Pharmacist, or another expert who is best to help you.
Our team will tell you if your appointment is:
Routine – your appointment will be within the next 14 days
Urgent – you need to be seen quickly
For all appointments (Monday to Friday)
- Phone us – 8am to 6.30pm 01983 562955.
- Use eConsult.
- Visit the surgery and speak to a receptionist.
Chaperones
You can ask to have someone with you during your appointment or procedure at the surgery.
This person is called a chaperone. It might be a nurse, a health care assistant, or another trusted staff member.
We might also offer to have a chaperone there. If you’re not sure, please call us before your appointment and we can talk it through with you.
Cancelling your appointment
To help us provide the best service, please let us know as soon as possible if you need to cancel an appointment.
- use the NHS App
- using the GP online system – SystmOnline
- phone us on 01983 562955, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
Home Visits
Home visits are at the discretion of your doctor. Please only request a visit if the patient is too ill or unable to come to the surgery. Conditions like a rash or fever do not prevent patients from visiting the surgery and will not endanger others. Please inform the receptionist when you arrive.
