Contact the practice

Argyll House

78 West Street
Ryde
Isle of Wight
PO33 2QG

Telephone: 01983 562955

Out of Hours: 111

Opening Times

Monday	8:00am to 6:30pm
Tuesday	7:30am to 6:30pm
Wednesday	8:00am to 7:00pm
Thursday	8:00am to 7:00pm
Friday	7:30am to 6:30pm
Saturday	Closed
Sunday	Closed

If you need help when we are closed

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

Physical accessibility

The Surgery has a car park available on a first come first serve basis, it also has a fully accessible lift providing access to first-floor consulting rooms. Patients unable to use the lift may be seen downstairs, and are asked to notify the receptionist at the time of booking.

Disabled toilet facilities are available at each surgery, fitted with a red call switch in case of emergency.

If the red call switch is used and the alarm is raised, staff will use the following procedure:
– Staff members will knock on the door, loudly.
– Staff will ask what assistance is needed.
– If no answer is received, entry will be forced and assistance will be given.

**If you need assistance at any time during your visit, please speak to our staff who will gladly help.

How to make a complaint

We are very happy to receive constructive comments and suggestions for improving our service to patients. Similarly if you have a complaint or feedback about any aspect of the services we provide, please write to:

Practice Manager
Argyll House Surgery
78 West Street
Ryde
PO33 2QG

hiowicb-hsi.argyllhousemanagement@nhs.net

Please include your contact details and as much information as possible.

If you do make a complaint, we will acknowledge this in writing within 3 working days, and will endeavour to provide you with full details of our investigation and conclusions within 40 working days from the date your complaint was received. It may take longer to provide you with a final response if more information or investigation is needed. If you do not feel that we have dealt with your complaint to your satisfaction you may contact.

Further action

If you are dissatisfied with the outcome of your complaint from either Integrated Care Board (ICB) or this organisation, then you can escalate your complaint to Parliamentary Health Service Ombudsman (PHSO) at either: Milbank Tower, Milbank LONDON SW1P 4QP Citygate, Mosley Street MANCHESTER M2 3HQ Tel: 0345 015 4033 www.ombudsman.org.uk